Terms & Conditions

In a nutshell, we do everything we can to leave you feeling delighted with your experience with us.  Common sense, being human good old fashioned customer service rules. 

Everything below is a legal guideline but we can often be more flexible, we have  a strong desire to leave you thrilled and delighted and work on the basis of achieving this.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at help@sud.co.uk before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

Contract between the customer and School Uniform Direct / Direct School Uniform LLP/SUD Sports for the sale of our products will only exist once an order has been accepted, processed and dispatched ( at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights. 

 

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the 'User' (hereafter also referred to as ‘You’ or the 'Customer') and 'SUD Sports' (hereafter also referred to as 'We' or the 'Website'), belonging to the company Direct School Uniform LLP, company number OC382779, VAT no GB372870629. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and SUD Sports as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website SUD Sports is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

 

Access to the Website

We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

SSL encrypted browsing is available for all logged-in users, but while we strive for this, we cannot guarantee that all use will be secure. While we work hard towards this, we also do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

 

Product information

SUD Sports takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. The technical information details of a product may be subject to change by our manufacturers and we will attempt to update it as soon as we are aware of such changes.

 

Prices

The prices indicated on SUD Sports are shown in Pound Sterling and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Every effort is made to ensure that prices shown for the items are correct when the item is added onto the website. 

The price of an item does not include the delivery charge, which will depend on the delivery method you choose and your country of residence. The rate applicable for the delivery charge will be calculated at the date you place your order. For more information on delivery arrangements, including international deliveries see our Delivery Information (above).

As per UK law VAT is not applicable to Children Sizes but is applicable to Adult Sizes.

All prices shown exclude VAT.

 

Availability

We will always endeavour to fulfil your order once completed and paid for. 

 If the items you ordered are out of stock from our manufacturer, we will offer you alternatives or place on back order for you. If this happens, you may:

    1. accept the alternatives we offer;

    2. wait for the items you ordered to come in stock

    3. cancel your order;

    4. leave the order valid, but tell us to omit the out-of-stock item.

 

Orders 

No order submitted by you will be considered to have been accepted by us unless and until confirmed by us. All orders are subject to availability from our manufacturers and items cannot be reserved. We reserve the right to refuse to accept any order placed by you.

You will be responsible for ensuring the accuracy of the terms of any order submitted by you (including but not limited to size and quantity.

If the items are to be manufactured or any process is to be applied to the items by us in accordance with a specification submitted by you, we shall be able to recover from you all loss, damages, costs and expenses awarded against or incurred by us in connection with or paid or agreed to be paid by us in settlement of any claim for infringement of any patent, copyright, design right, trade mark or other intellectual property rights of any other person which results from our use of your specification. We reserve the right to make changes in the specification of the items which are required to conform with any applicable statutory or EU requirements.

Secure payment

SUD Sports offers payment via Bank Transfer only.

After the confirmation of the order you will be issued an invoice from School Uniform Direct.

New customers will have to fill in a credit note application and pay half of the total prior us sending any part of the order.

For Free Sports Kit you will be issued an invoice with an eventual outstanding balance once you received the order.

Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges. 

 

Your Right To Cancel 

You may normally cancel your order for any reason up to the point of confirmation from us. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Once the order has been confirmed and send over to production cancellation is not more an option.

Returns Policy 

Due to the bespoke nature of these items you will be unable to return them.

We would strongly advise measuring your team in line with the size guidance you are given for the kit of your choice.

You can request a precise measurement of specific items if you are not satisfied with the initial size guidelines. For anything that is plain any exchanges/returns will subject to a 10% restocking fee.
We reserve the right to modify prices, you will be sent a confirmation prior going into productions.

 

Payment and Taxes 

All transactions are shown in £ sterling. 

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and are exclusive of UK sales tax (VAT). If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price  VAT at the current rate will be added. The current rate of VAT is 20%.

Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. 

We request that our invoices be paid in full within 30 days of the date of the invoice and where any payment remains outstanding by the due date we reserve the right to charge you interest (as well after as before any judgment) on the amount unpaid, at the rate of 3% per annum.

Each invoice is separate and constitutes a separate contract between us. Where you fail to pay an invoice in accordance with our terms we reserve the right to refuse any further orders you place. Further, where more then one invoice is outstanding we will be entitled, in our discretion, to recover the full amount of all invoices which are outstanding at any one time.

Delivery Information

We endeavour to display through this website all items in our current range. 

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

The delivery period for your order will start from the moment we confirm that your order is going over to production not at the time you place the order.

Risk of damage to or loss of the items shall pass to you in the case of items to be delivered otherwise than at our premises, at the time of delivery or, if you fail to take delivery of the items, the time when we have tendered delivery of the items.

UK Delivery

SUD Sports cannot be held liable for any delay in receiving your order due to situation beyond our control. Including and not limited to: courier mistakes, no one available to receive the parcel at time of delivery and any further reason beyond SUD Sports’ control.

Customers will be notified when the items will be dispatched by SUD Sports. 

Once the order has left SUD Sports dispatch, all delivery liabilities and timescales are that of the courier and has not direct bearing on SUD Sports.

  

Free Delivery:

When orders qualify for Free Delivery, the order will be delivered on a standard service.

Insolvency

If you make any voluntary arrangement, become bankrupt, insolvent or commit any other act of bankruptcy, we reserve the right to cancel the order or suspend any further deliveries under the Contract without any liability to you, and if the items have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

 

Disclaimer & Limitations of liability

To the fullest extent permitted by law and save as provided above, neither SUD Sports nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of SUD Sports or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. 

"The limitations of liability in these conditions shall apply equally for the benefit of SUD Sports and any other associated company of SUD Sports as if references to SUD Sports included references to each such associated company." 

While SUD Sports uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and SUD Sports will not be responsible for any errors or omissions or for the results arising from the use of such information. 

While SUD Sports takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. 

Further, SUD Sports will not be responsible nor liable for your use of any other websites which you may access via links within this website. SUD Sports does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with SUD Sports.  The entire liability of SUD Sports under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. 

SUD Sports will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. 

SUD Sports may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of SUD Sports.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

 

Copyright and Trademark

 

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Direct School Uniform LLP/SUD Sports or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with SUD Sports. 

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.